It is widely recognised that change is not sustainable without tangible support from the senior stakeholders and that getting senior managers to change their daily routines, habits, and behaviours is very difficult.

Senior stakeholders can be relied on to show an interest in a change or business improvement program when it starts, but their interest often fades as “business as usual” issues dominate the day-to-day operations.

This course will take the student through advanced concepts around accountability models. It highlights why the traditional R.A.C.I. model is inadequate and explores how using an extended accountability model will engage management in a manner appropriate to their position in the company/ The natural consequence is increased engagement and ownership of business outcomes by management.

On successful completion you will understand:
1. The types of accountabilities and when to use them.
2. The importance of working on the business rather than in the business.
3. How accountability changes between service functions and operations.
4. How to apply the model to large transformation programs.

You have 30 days to complete the course.