Competition forces organisations to seek a strong and defensible competitive position in the marketplace. A key strategy is (for defence and attack) is maximising the productivity of the organisational assets and resources. This requires active supervision and efficient business processes.

The course covers the elements of improving productivity and business process management. It includes content on effective supervision and how to set effective and relevant key performance indicators.

It includes the elements of defining, detailing, improving a business process, and calculating the cost to serve.

On successful completion you will understand:
1. The process of management.
2. The principles of active supervision.
3. Elements of a management operating system.
4. How to define and analyse a business process.
5. How to calculate the cost to serve.
6. How to establish effective KPIs.

Content
• Module 1. Foundation concepts.
• Module 2. How to understand and improve a business process.
• Module 3. The process of management.

Duration
• Face to face - 1 day.
• Remote live – half day.
• Pre-recorded - 3 hours